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110326

Email I sent to site people

Debbie on Activities - Tue, September 09 2008

I don't know if this will help get things fixed but I can't just sit around and type my responses 3 times, each time hoping it'll post.

To Whoever is in charge,

PLEASE, we beg you, fix our Indypaws site. We are soooo tired of writing a long response to have it eaten up and gone by this "Internal 500 Server Error". I don't know what that means but it happens to all of us half of the time we post. The other half of the time we can't log on or even access the site. Why?

I don't know if Indypaws is the "underdog" to all of you compared to Indystar and Indymoms, but we are a part of this and not answering our emails or fixing the problems at hand is unacceptable.

Someone, please respond to my email and let us know what is going on. I am going to copy and post this letter on Indypaws so all can see that I have written to you...at least I'll TRY to post it. We can't begin to tell you how frustrating this is. We don't see Indymoms having these problems..... This really needs to be addressed.

I'd like and email back and someone should respond on the Indypaws site to address everyone's issues. We're looking forward to hearing from you.

Stacy on Sep 09 at 08:42 AM

Avatar_human

YOU GO GIRL!

Dachsaholic on Sep 09 at 09:01 AM

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I just emailed Amanda again myself. It's frustrating and it keeps people from coming back or even causes them to leave when they can't post or comment without problems. I'm telling you-we're the step child around here. Too bad I can't spurt out some skin kids so I can win prizes and have a website that works all the time like Indymoms.

Rhonda on Sep 09 at 09:06 AM

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This is the first time in about 5 hours that I actually got logged onto the site. I was going to send an e-mail to the people who run the site but can't because I can't get logged on to GET the e-mail address......SOOOOO FRUSTRATING!!!!

Freda on Sep 09 at 09:22 AM

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Stacy said:
YOU GO GIRL!

I 2nd that motion!
I'm tired of trying to log in and getting 501 errors.

dreya on Sep 09 at 09:47 AM

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I emailed a couple weeks ago and got a message back from Amanda saying she would let the site people know. I haven't had any problems this morning but I couldn't even log on last night.

Star Hunter on Sep 09 at 04:27 PM

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I do not reply or mssg. much because, I too get the same errors. I do go on the site and read the mssgs. and replies. I wonder how many of us do that. It seems as if fewer people and pets are on here. They may still be here but can not get anywhere. sigh.....

Mama Muttblood^..^ on Sep 09 at 04:35 PM

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Thanks for doing this, Debbie. I hope we get not only a response, but a permanent fix!

Daisy on Sep 09 at 05:07 PM

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I can reply but I can not write a post. It is frustrating. Once we get our new sweet beagle, I was going to set up a profile on her hoping that I can write a post through her profile. Time will tell if anything will work.

Amanda on Sep 09 at 08:43 PM

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To me the errors seem random, but has anyone else had a different error problem? Hopefully this email will help, but please let me know if anyone is having very different error patterns that I am.

Also I sent them the link to this post so please if you have any specific details feel free to include them here.

Shari on Sep 09 at 08:48 PM

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Thank you! I hope we get some sort of response.

Kippie on Sep 10 at 09:46 AM

9

We think we've found the cause of the random errors (long technical explanation and didn't affect just Paws).

We also fixed a bug in the signup yesterday.

Today, I'll be watching the log intently to try to hunt down as many other bugs as I can find.

Debbie on Sep 10 at 12:51 PM

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Kippie said:
We think we've found the cause of the random errors (long technical explanation and didn't affect just Paws). We also fixed a bug in the signup yesterday. Today, I'll be watching the log intently to try to hunt down as many other bugs as I can find.

Thank you, thank you, thank you!!!

Joann on Sep 10 at 01:34 PM

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Thank you so much, Debbie....I've been trying for the past few weeks to leave comments, just even be able to log on and get that 501 server error. I sure hope this fixes it. Thanks again for your persistance, Debbie.

Woo on Sep 10 at 02:15 PM

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Kippie said:
We think we've found the cause of the random errors (long technical explanation and didn't affect just Paws). We also fixed a bug in the signup yesterday. Today, I'll be watching the log intently to try to hunt down as many other bugs as I can find.

Oh yay!

Woo on Sep 10 at 02:16 PM

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Dachsaholic said:
I just emailed Amanda again myself. It's frustrating and it keeps people from coming back or even causes them to leave when they can't post or comment without problems. I'm telling you-we're the step child around here. Too bad I can't spurt out some skin kids so I can win prizes and have a website that works all the time like Indymoms.

Yeah, getting an error message after every click gets real old real fast. Somedays, I'm only able to read without commenting.

Debbie on Sep 10 at 04:00 PM

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I got an email back from John, one of the techies and he said they thing they found the problem!!! Fingers and paws crossed! He also said that this was the first he had heard about it.

Nancy on Sep 10 at 09:43 PM

Avatar_human

I always thought my problems were because I'm oneof those "weird" Mac people, but surely all of you aren't on Macs! THANKS for attacking this problem!

Maggie on Sep 10 at 10:18 PM

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Debbie said:
I got an email back from John, one of the techies and he said they thing they found the problem!!! Fingers and paws crossed! He also said that this was the first he had heard about it.

The first time he's heard about it? Seriously??? Grrrrrr...

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