Here's your sign

Forgive me for I have to rant. A quick background...I used to live in Broad Ripple and frequented the PSP there. Almost a year ago I moved down near Mooresville. Unfortunately there isn’t a PSP anywhere near. Since the move I drive down to the Emerson and Countyline Rd. PSP. The difference between the stores is like night and day. I dearly miss the BR store and their staff.

On August 25th I called and placed a special order at the Southside location. They stock Canidae and Felidae just not the formulas that my bunch love. My order was for a 40lb bag of the Lamb and Rice Canidae and a 16lb bag of the Chicken and rice Felidae. I was shocked when later that same afternoon I got a call telling me that my special order was ready for pickup. Life happens and I hadn’t been able to get down there to pick it up before today. No one was missing any meals here so it just wasn’t a high priority until today. Poor Titus has enough kibble for dinner tonight then that’s it. I called the southside store to double check that my order was still available. Shoot, after a week I couldn’t have blamed them for selling it . Luckily it was still on hand so I head down there to pick it up.

Upon arrival I quickly notice that neither piece of my order is right. I wouldn’t have thought it possible that such a small order could be so difficult. The cashier calls up a lady I assume to be the manager, Jan or maybe Jane. Jane asks me if the information on the order slip is correct. And yes my name and contact info were correct but that was it. The lady I had placed the order with had even written it down wrong. And the funny thing is that even what was written down didn’t match what they presented me with. I’m not happy and tell Jane as much. She starts looking at the bags of food closer then starts reading me the ingredients off the back of the bag and says “well this has Lamb and rice in it.” She was looking at a bag of the All Life Stages. I agreed that she was correct that, that ALS does indeed contain Lamb and Rice but it’s not the Lamb and Rice formula. That the correct bag of food would clearly state Lamb and Rice on the front in big letters. (Really? Can no one in the store tell the difference in the formulas other than me?) Jane then goes back to check the store room and comes back to inform me that they don’t have anything I need in stock. She goes on to say that she’d be more than happy to place the order for me again. At this point I wanted to shake her and start yelling. Not to worry, I didn’t even raise my voice, points for me. From home it takes me over an hour to get to that store and back not to mention my wasted gas.

What the heck happened to customer service? I didn’t expect her to fall on her dagger for the inconvenience but I didn’t even get an I’m sorry. I used to sing the praises of PSP but now doubt I’ll ever spend another dime there after this. That saddens me because they used to be my favorite pet store. Once I’ve calmed down enough to compose a some what professional complaint letter their district manager will be hearing from me. To the Southside PSP I say here’s your sign.

If your still reading my jumbled rant I must say Thank You. Then I have to ask all of you where else I can buy Canidae? Titus isn’t a fan of the ALS and that seems to be the only formula stocked in most stores here in town. Due to my work schedule I feed Titus at midnight and at noon. So I’m off to feed Hoghead his dinner then have 12 hours to track down more food. Any help in this hunt would be greatly appreciated.